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Policy

Return & Warranty Policy

At Quantum Medi Creation, we stand behind the quality of our products. Our comprehensive warranty and hassle-free return policy give you peace of mind with every purchase.

Parts Replacement

Any defective part will be replaced at no cost to you during the warranty period.

2-Year Coverage

All products come with a comprehensive 2-year parts and labor warranty.

Labor Included

All repair labor is fully covered under warranty at no additional charge.

Priority Support

Warranty customers receive priority technical support and faster response times.

30-Day Return Policy

We offer a 30-day return policy for all products purchased from QuantumMediCreation.com. If you are not completely satisfied with your purchase, you can return the item under the following conditions:

Conditions for Returns

  • Return Period: Returns must be initiated within 30 days of the purchase date.
  • Condition: Product must be in original condition with all accessories, manuals, and packaging.
  • Proof of Purchase: A valid receipt or order confirmation is required.
  • Shipping: Customer is responsible for return shipping unless item is defective.

Non-Returnable Items

  • Products damaged due to misuse or improper handling
  • Items purchased more than 30 days ago
  • Consumable items that have been opened or used
  • Custom-configured or special order equipment

Refund Process

Once we receive your returned item, it will be inspected to ensure it meets our return conditions. Approved returns will be refunded to the original payment method within 7-10 business days. You will receive an email notification once your refund has been processed.

2-Year Parts & Labor Warranty

All products sold on QuantumMediCreation.com come with a comprehensive 2-Year Parts and Labor Warranty to give you peace of mind and confidence in your purchase.

Warranty Coverage Includes:

Defects in materials and workmanship
Parts replacement at no cost
All repair labor covered
Technical support and diagnostics
Software updates and patches
Remote troubleshooting assistance

What Is Not Covered

Damage caused by misuse, neglect, or improper handling
Unauthorized modifications or repairs by third parties
Normal wear and tear from regular use
Consumable parts such as cartridges, filters, or needles
Damage from power surges or improper electrical connections
Cosmetic damage that does not affect functionality

How to Make a Warranty Claim

1

Contact Our Support Team

Reach out to our customer support team at support@quantummedicreation.com or call (800) 897-5727 with your order details and a description of the issue.

2

Receive Authorization

Our team will diagnose the issue and provide a Return Merchandise Authorization (RMA) number if repair or replacement is needed.

3

Ship or Schedule Service

Depending on the issue, we will either arrange for on-site service or provide shipping instructions for sending the equipment to our service center.

4

Repair or Replacement

We will repair your equipment or provide a replacement if repair is not possible. Most warranty repairs are completed within 5-7 business days.

Extended Warranty Options

Want even more protection? Ask about our extended warranty plans that provide coverage for up to 5 years, including annual preventive maintenance visits.

Learn About Extended Warranty

Need Help?

Our support team is here to help with returns, warranty claims, or any questions about your equipment.

Email: support@quantummedicreation.com

Phone: (800) 897-5727

Hours: Monday - Friday, 9:00 AM - 6:00 PM EST

Contact SupportView Terms of Service